Return and refunds policy

At Purely Panache, we take pride in delivering premium perfumes and ensuring customer satisfaction. Please read our policy carefully before making a purchase.

---

1. No Returns Policy

For hygiene and safety reasons, we do not accept returns on any of our perfumes or personal care products once they have been purchased.

---

2. Exchange Policy

We understand that issues may arise, so we are happy to offer an exchange under the following conditions:

• Products can only be exchanged if they are unused, unopened, and in their original packaging.

• Exchanges are available within 7 days of delivery.

• You may exchange for another product of equal value, or pay the difference if you choose a higher-priced item.

---

3. Damaged or Wrong Item Received

If you receive a product that is:

• Damaged during delivery, or

• Incorrect (different from your order),

please contact us within 48 hours of receiving your order at support@purelypanache.com with proof (order number and photos). We will arrange an exchange at no extra cost.

---

4. Conditions for Exchange

• Customers are responsible for return shipping costs unless the product was damaged or incorrect.

• Exchanges will only be processed after the returned item is inspected and approved by our quality control team.

---

5. How to Request an Exchange

To request an exchange, please contact our support team

info@miracles.pk