Shipping policy
At Purely Panache, we aim to deliver your perfumes quickly and safely. Please review our shipping policy before placing an order.
1. Processing Time
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Orders are processed within 1–2 business days (excluding weekends and holidays).
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You will receive a confirmation email with tracking details once your order has been shipped.
2. Shipping Methods & Delivery
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We offer standard and express shipping options within the UK.
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Standard delivery: 3–5 business days.
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Express delivery: 1–2 business days.
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Delivery times are estimates and may vary due to courier delays or unforeseen circumstances.
3. Shipping Costs
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Shipping charges are calculated at checkout based on your delivery address and chosen method.
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Free shipping may be offered on orders above a certain amount (see promotions for details).
4. International Shipping
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If international shipping is available, delivery times and charges will vary by country. Customers are responsible for any customs duties or taxes.
5. Order Tracking
Once your order is dispatched, you will receive an email with tracking information so you can monitor your delivery.
6. Lost or Delayed Packages
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We are not responsible for delays once the package has been handed over to the courier.
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If your order is lost in transit, please contact us at info@miracles.pk and we will work with the courier to resolve the issue.
7. Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos, and we will arrange an exchange or replacement.